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Guest Policies and Rules

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QUICK LINKS: Guest Policies and Rules | Weather Policy | Swimming Policies | Sanitary Rules | Activity Rules
Equipment Rules | Class Policies | Refund Policies

Guest Policies and Rules
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bullet Smoking and smokeless tobacco is prohibited in or around the building.
bullet Outside food and beverages are not allowed in the facility. Food and beverages are not allowed on the pool deck or in the dryland area. Water and sports drinks, however, are permitted in the facility and on the pool deck.
bullet Possession of illegal drugs, beer, and alcoholic beverages is prohibited on the premises.
bullet Harassment is not tolerated by the Triangle Aquatic Center (TAC). The term "harassment" includes, but is not limited to, slurs, jokes and other verbal, graphic, or physical contact relating to an individual's race, color, sex, religion, national origin, citizenship, age, or handicap. "Harassment" also includes sexual favors, unwelcome or offensive touching, and other verbal, graphic, or physical conduct of a sexual nature.
bullet Foul and abusive language is unacceptable.
bullet Abuse and/or misuse of TAC property and equipment is unacceptable. Violators will be held financially responsible for damages and losses. Violators will be asked to leave the premises and action may result in entry privileges being suspended or revoked.
bullet No bare feet allowed outside of locker rooms or swimming pool areas with the exception of organized classes.
bullet Lockers are for day use only. Lockers which are not cleared at the end of the day will have the lock cut off and all items will be removed and bagged for pick-up. There will be a two (2) week holding period at which time all items found will be sent to an establishment which collects and resells used merchandise.
bullet Guests are fully responsible for personal items that are lost, stolen, or damaged at TAC. Books, bags, coats, and personal items should be kept in a locker and are not allowed in activity areas. Guests are responsible for bringing their own lock when using the lockers.
bullet Guests may not display actions that TAC Staff deem unsportsmanlike or rude.
bullet Misuse, moving, or altering any portion of TAC property is prohibited.
bullet Persons with infectious diseases are prohibited from using the facility. Open wounds must be covered. No one with an open wound will be allowed in the swimming pools.
bullet No child over the age of five (5) may be brought in the locker room of the opposite sex. TAC has provided two (2) unisex restrooms at the end of the completion pool, underneath spectator seating and adjacent to the alternate staircase for your convenience when faced with this situation.
bullet For your convenience, a building supervisor is on duty at all times. Any question regarding the facilities or programs can be directed to the supervisor.
bullet All persons must register at the front desk before using any portion of the facility.
bullet The multipurpose room is for use only by pre-approved persons.
bullet A telephone is available in the lobby for public use. All other phones are reserved for TAC business purposes.
bullet Guests and visitors shall abide by the rules and regulations of the Triangle Aquatic Center. People found in violation of these rules may have their TAC privileges suspended or revoked.

Weather Policy
bullet In the event that severe weather approaches the area, the Curran Aquatic Center staff will closely monitor local radar and weather reports. If necessary, the pools will be closed and guests will be asked to exit the water. The facility will remain open until conditions allow for reopening the pools.
When and if severe weather will affect pool operations is impossible to predict. Therefore, Curran Aquatic Center staff cannot predict whether the pools will be closed when severe weather is predicted, nor can they predict when the pools will reopen after a severe weather closure.
Decisions will be made on a case by case basis by facility staff. If the pools have closed, Curran Aquatic Center staff will reopen them as soon as weather conditions allow.
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Swimming Policies
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Lifeguards on duty shall enforce all pool rules and have the authority to suspend pool privileges if rules are violated.

Sanitary Rules
bullet A cleansing shower should be taken before entering the pools and before returning to the pools after the use of the restroom in any way.
bullet Children three (3) years of age and under must wear swim diapers. All other diapers are prohibited in all TAC pools.
bullet A person with Band-Aids, blisters, cuts, rashes, stitches, and/or communicable diseases is prohibited from using all TAC pools.
bullet All accidents, however minor, must be reported to the lifeguard on duty.
bullet Food, drink, and smoking are not allowed in the facility. Glass containers are prohibited. The use of all TAC pools while under the influence of alcohol or impairing drugs is prohibited.

Activity Rules
bullet Diving in shallow areas is prohibited.
bullet Non-swimming children or children five (5) years of age and under must be accompanied in the water by a parent, guardian, or chaperone at all times, with the exception of classes.
bullet Chaperones must be at least fourteen (14) years of age.
bullet Children eleven (11) years and under must be supervised at all times by a parent, guardian, or chaperone, with the exception of classes.
bullet Swimsuits must be worn. Swimming in street clothing such as cut-off sweat pants, jeans, tshirts, etc. is prohibited.
bullet Do not play on steps or ladders.
bullet Back flips, back jumps, and back dives are not allowed even in the deep end.

Equipment Rules
bullet Flotation devices are prohibited in all TAC pools except for properly fitted Coast Guard approved vests. These may be used in shallow water areas.
bullet Wearing an approved life jacket does not modify age restrictions that may apply.
bullet Lifeguard staff must approve all play toys brought into the pool area.
bullet All equipment provided is available for patron use and enjoyment. Please use with caution and at your own risk.
bullet Triangle Aquatic Center is not responsible for lost, damaged, or stolen items.


Class Policies
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bullet Completed Program Registration Forms must be turned in within five (5) days of the start of a session.
bullet Participation in programming is granted on a first-come, first-serve basis. A waiting list will be created after programs are filled.
bullet TAC reserves the right to cancel or combine classes with registrations of 50% or less. If TAC cancels or combines classes, we will call each existing registrant prior to the program start date, and the registrant may be asked to choose another class time.
bullet TAC reserves the right remove your child from any course that he/she is unable to meet the course standards. Students will be moved to another class within the same session if space allows, otherwise placed into the next available course at the correct level.
bullet Although there are times when a child is not able to make a registered class, we cannot accommodate individual make-up classes unless for the reasons below.
bullet Make-up classes occur only on account of inclement weather before the start of class, facility closure, or instructor illness. If more than half of a class period is complete before inclement weather occurs, the class will not be rescheduled.
bullet Children should use the restroom before class begins.

Class Transfer / Withdrawal Policy
bullet All withdrawals and transfers should be made in person at TAC.
bullet Any and all administrative e-Registration and in-person Registration fees are non-refundable.
bullet Transfers: $5 transfer fee if the guest's request to transfer is made 15 days or more prior to the first day of class. A $10 transfer fee if the guest's request to transfer is made 8 to 14 days prior to the first day of class. A $15 transfer fee if the guest's request to transfer is made 1 to 7 days prior to the first day of class. No transfers on or after the first day of class.
bullet Withdrawals: $15 withdrawal fee if the guest's request to transfer is made 15 days or more prior to the first day of class. A $25 withdrawal fee if the guest's request to transfer is made 8 to 14 days prior to the first day of class. 50% refund if the guest's request to transfer is made 1 to 7 days prior to the first day of class. No refund for withdrawals on or after the first day of class.
bullet TAC Transfer/Withdrawal policies apply to any reasons, including medical, that prevent participation in a course.
bullet TAC will credit 100% of any class fee that is changed at TAC request. Please note that this refund does not include a return of any registration or e-Registration fees.

Private Lesson Policies and Procedures
bullet Full payment due at first lesson, for single lesson or for a series.
bullet Sign in at the front desk upon arrival at each visit.
bullet 24 hour advance notice for any cancellations. Any changes, including cancellations, must also be sent in writing via email to both the instructor and to jherman@triangleaquatics.org, or the lesson will be charged in full. NO EXCEPTIONS.
bullet Same day cancellations or no-shows will be charged full fees.
bullet Cancelling a series midway will incur a $10 cancellation fee.
bullet Triangle Aquatic Center will notify families as soon as possible about closures or cancellations.

Pass Refund Policy
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bullet The unused portion of any pass may be credited toward the purchase of another pass for a longer term.
bullet Triangle Aquatic center passes are non-refunable.
bullet Passes may be transferred, in person, to another individual.


Rental Policies
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bullet Triangle Aquatic Center requires a non-refundable deposit of 50% for a rental over $200. Deposit must be made within 14 days of reservation. If a deposit is not received, the rental will be released and requested space will be made available for other potential renters. Balance owed should be paid upon arrival on the day of the event. If reservation is cancelled by renter, no refund of deposit is given. If rental is fully cancelled due to facility closure a full refund of deposit will be given.
bullet Lanes rented for lessons (group or private), must be rented by the instructor or coach and may not be rented by the individual(s) receiving the lesson.




  
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